Refund and Returns Policy

Last updated: 24-04-2025

Thank you for shopping with us. We strive to ensure you are satisfied with your purchase. If for any reason you are not entirely happy, we’re here to help.

1. Return Eligibility

You may request a return or exchange under the following conditions:

  • The product is damaged, defective, or not as described.
  • The item is unused, in its original packaging, and returned within 7 days of receiving it.
  • A valid receipt or proof of purchase is provided.

Note: Certain items such as customized products, opened batteries, or clearance sale items may not be eligible for return.

2. Non-returnable Items

The following items are non-returnable:

  • Products with physical damage not reported within 24 hours of delivery.
  • Items showing signs of use or tampering.
  • Items returned without original packaging and accessories.
  • Perishable or consumable items (if applicable).
  • Special order or made-to-order products.

3. Refunds

Once your return is received and inspected, we will:

  • Notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 7 business days, and a credit will be applied to your original payment method.

4. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us with your order number and reason for exchange.

5. Return Process

To initiate a return:

  1. Email us at info.alteres@gmail.com or call +8801730 717022.
  2. Provide your order number and reason for the return.
  3. We will confirm eligibility and provide return instructions.

Customers are responsible for paying their own shipping costs for returning items unless the return is due to our error (e.g., wrong or damaged product).

6. Shipping Damages

If you receive a damaged item due to shipping, please contact us within 24 hours of delivery with photos of the damaged package and product.